All orders are shipped from our fulfilment centre in Dublin, Ireland.
Ireland: Orders are shipped with An Post or DPD
United Kingdom: Orders are shipped with An Post
Europe: Orders are shipped with An Post, or DPD for larger parcels
USA, Canada, Australia, New Zealand & Rest of World: Orders are shipped with An Post
Every order is tracked.
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⚠️ Important Update for US Customers - Effective August 29, 2025 🇺🇸 Due to new US government regulations, all commercial shipments to the USA now require payment of taxes and duties before delivery, regardless of value. See here. What this means for you:
What you need to do:
Please note: This is a US government requirement, not our policy. We recommend budgeting for approximately 15-20% additional costs on your order total for taxes and fees. |
Shipping Times
Orders are processed within [1-2] business days. Orders placed at weekends or on bank holidays are processed the next business day.
Once your order ships, delivery times vary by destination. The estimates below start from the day your order leaves us, not the day you order.
**Information updated: 08/08/2026**
Standard Shipping (Tracked)
| LOCATION | ESTIMATED DELIVERY TIME | SHIPPING COST FROM |
| IRELAND 🇮🇪 | 1-2 Working Days | €9.50 |
| UK 🇬🇧 | 2-3 Working Days | €10.95 |
| EUROPE 🇪🇺 | 2-5 Working Days | €13.95 |
| REST OF EUROPE 🇪🇺 | 3-12 Working Days | €18.95 |
| USA 🇺🇸 | 4-6 Working Days | €18.95 |
| CANADA 🇨🇦 | 4-5 Working Days | €16.95 |
| AUSTRALIA 🇦🇺 | 6-10 Working Days | €20.95 |
| NEW ZEALAND 🇳🇿 | 6-10 Working Days | €20.95 |
| REST OF THE WORLD 🌍 | 7-15 Working Days | €24.95 |
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PLEASE NOTE:
- Shipping cost increases with the weight of your order. The prices above are our starting rates and your exact cost is shown at checkout before you pay.
- Rest of world pricing varies by country. Some destinations cost more to reach.
- These are estimated delivery times and may vary due to factors outside our control, such as customs processing.
- During busy seasons, sale periods and public holidays our processing time can take up to 3 additional business days.
- Orders are shipped Monday to Friday.
Shipping Costs
The prices above are our starting rates. Shipping is calculated at checkout based on the weight of your order and where it is going, so heavier orders cost more. You will always see the exact cost before you pay.
[Free shipping on orders over €50 within Ireland.]
Customs & Duties
Within the EU: VAT is included in the price you see. There is nothing further to pay on arrival.
Outside the EU: your order may be subject to import duties, taxes or customs fees when it arrives. These charges are set by your country, not by us, and are not included in the item price or shipping cost. They are the responsibility of the customer. Please check with your local customs office for more information.
If a parcel is refused or returned to us because these charges went unpaid, we can refund the product cost but not the shipping.
Some distant areas can take a bit longer, but we’ll get it to you!
- The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
- Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
- Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. It can take up to 24 hours to begin updating.
If your tracking has not moved in 5 business days, please contact us at info@skyncap.com and we will look into it.
Order Confirmation
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
Processing Time
Processing takes [1-2] business days and includes checking, packing and handing your order to the carrier. Your tracking number is emailed to you once this is complete.
Order Cancellation & Change Request
We accept 12 hours' notice to cancel an order or update details such as quantity, colour or delivery address. Please contact us at info@skyncap.com.
Requests received after 12 hours may not be possible, as orders are passed to our fulfilment centre quickly. We will always try, but we cannot guarantee it.
Incorrect Address
If you have provided an incorrect address and your order has already been shipped, We are not responsible for any delays or non-receipt of package due to your error. Any enquiries or issues must be taken up the shipping carrier.
Once again please be advised that delays can happen which is beyond our control. All our quoted delivery dates are estimated as per our courier and we cannot guarantee delivery dates and times.
A signature may be required upon delivery, and most deliveries will be attempted twice. This may differ should there be any issues with your delivery. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email).
Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you the parcel will be returned to us.
Please of note if your order is returned to us by the Post Office for the following reasons, it will not be refunded:
- Insufficient Address
- Refusal of Delivery
- Missed Delivery
Lost or Damaged Parcels
If your order arrives damaged, please email info@skyncap.com within 7 days of delivery with photos and we will make it right.
If tracking shows your order as delivered but you have not received it, please check with your neighbours and your local delivery depot first, then contact us within 14 days of the delivery date.
Preorders
Items on pre-order ship from the date specified on the product page. If you order a pre-order item alongside items that are in stock, everything will be sent together once the pre-order item is available.
Where We Ship
We ship to over 130 countries worldwide.
We are unable to deliver to sanctioned destinations, including North Korea, Russia, Belarus, Syria, Sudan, Libya and Cuba.
A small number of other destinations are unavailable due to postal or customs restrictions, and some remote territories are not currently served by our carriers.
If your country does not appear at checkout, we are unable to deliver there at this time. Please email info@skyncap.com and we will see what we can do.
